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Frequently Asked Questions

Getting here

The Ballachulish Hotel is just off the main A82 Glasgow to Fort William Road, situated 400yds from the Oban (A828) roundabout underneath the Bridge. Coming from Glasgow or Stirling you will pass by the village of Ballachulish and will come to a roundabout. Take the right hand (Oban) exit. If you cross the Ballachulish Bridge you’ve gone wrong! If coming from the North you will pass over the Ballachulish Bridge then come to the same roundabout. Take the left hand (Oban) exit. If you reach the village of Ballachulish again you’ve taken the wrong exit. If you are travelling from Oban you will see the Bridge ahead of you and the hotel is right by the road.

Where do I park?

There is ample parking adjacent to the hotel and along the lochside on the other side of the road. Please do be careful when crossing!

What time is check-in/check-out?

You can check into your room from 3pm, although you can arrive early and leave your luggage at the hotel whilst you explore the area. Check out time is 11am – just pop to Reception to do this.

When does your reception close?

We offer a 24 hour service, so whatever you need, there will be someone available at reception to help.

When and where is breakfast served?

Enjoy a full Scottish breakfast or sample our continental selection in Bùlas Bar & Bistro from 7.30am until 9.30am

When and where is lunch served?

Lunch is served in our Bùlas Bar & Bistro from 12pm through to 6pm. Kick-start your day with a coffee and a light bite to eat and start planning your adventure in Glencoe or the surrounding area.

When and where is dinner served?

In the evening, you can enjoy lochside dining in our Bùlas Bistro before relaxing with your favourite tipple in the bar or one of our cosy lounges. Served from 6pm until 9pm.

Is there a dress code?

No, not as a rule. The hotel’s a relaxed, informal place, so we don’t expect guests to overdress (unless you want to of course).

What about children’s meals?

We offer kids portions of the tasty menu dishes available in our Bùlas Bar & Bistro.

Do you provide cots?

Yes, absolutely and there is no extra charge. We recommend when booking that you request a cot and we’ll arrange it for you. Remember to bring along bedding for your cot.

Do you have highchairs

Yes, just ask when you are dining in the restaurant and we’ll arrange for you.

Are extra beds available?

Yes, we have extra beds that can be set up in your bedroom ready for arrival. Please do let us know when booking if you require an extra bed so we can allocate you a bedroom with ample space.

Do you have disabled access rooms?, If so, what are the room numbers?

Unfortunately, due to the age of the building we do not have fully accessible disabled rooms. However, we do have one room, room 23 which has handrails for guest with mobility difficulties. There are 5 steps to negotiate, or you can access our facilities on one level via the hotel’s fire escapes.

Are there baby changing facilities?

We don’t have a dedicated baby changing room but you of course use our ladies or gents toilets.

How do I book restaurants and activities?

Just ask at reception, they will be able to book everything for you. Or ask our friendly team for some tips on where to explore first.

Can I use the Leisure Facilities at The Isles of Glencoe Hotel?

Yes you can. If you have booked with us directly, use of their pool, bio-sauna and Jacuzzi are free of charge. Just show your key-card or key at The Isles of Glencoe Hotel Reception. If you have booked via an agent you may have to pay a supplement to use the facilities, just check at reception and they will advise if a supplement applies.

Is there drying facilities for outdoor clothing?

Guests can use our drying room free of charge, so you can make sure your outdoor clothing, boots and equipment are dry in time for your next adventure.

Do you have Wi-Fi?

Yes, free Wi-Fi is available throughout the hotel. There’s no code required so you can connect straight onto the internet when you are within the building.

What facilities are there in the rooms?

All rooms have tea and coffee making facilities, hairdryer, TV as well as natural extract toiletries. An iron and ironing board is available on request from Reception.

Advance Purchase Rates

Advance purchase rates require full prepayment at the time of booking. This payment is nonrefundable and cannot be exchanged for other reservation dates, accommodation, goods or services. Our Advance Purchase rates are better value than other more flexible rates. One reason for the lower prices is this – if you cancel you will still have to pay and there are no refunds or exchanges, so the only way to get your money back is if you are covered by holiday insurance.

Best Available Rates

We don’t ask for a deposit so you can pay the full balance of your stay when you arrive. Your break can be transferred to alternative dates (if they’re available), and we need 48 hours’ notice of any cancellation. If you choose to cancel within 48hours before you are due to arrive then we can’t offer an exchange and payment will be taken from your credit card and the only way to get your money back is if you are covered by holiday insurance.

How can I find out more?

For more information about the area or the hotel, please call us directly on 01855 811606.